1. Introducing QueueWiz

    For the Astricon 2013, we created a little tool that lets you easily model Asterisk-based call centres.

    QueueWiz is the first free web app for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents’ engagement, revenue per call and per agent and even hourly margins. Save your simulation and share it via email or social media.

    Completely free of charge at http://queuewiz.queuemetrics.com.

     
  2. WombatDialer 0.7.3: Black lists, CSV uploads and more

    After a few months of work, we are proud to release WombatDialer 0.7.3. This is a major release that adds a number of features that have been on the wish list for quite a bit of time.

    Namely:

    • Black lists. It is now possible to filter call lists dynamically when dialing out using one or more Black Lists. Black Lists are lists like any other in WombatDialer that can be used to collect numbers that are not to be called anymore. They can be updated through the HTTP API, so you can control this feature externally and while a campaign is running.
    • CSV import / export of lists. You can now prepare lists of numbers to be dialed (with all their attributes) using your favourite spreadsheet and upload them to the dialer through and easy-to-use drag and drop interface. You can also export lists of numbers with attributes as CSV files.
    • Separate Agent CLID. A number of times, you want your agents to receive a call which caller-id contains information on the call being made (e.g. the name of the person called, or their CRM id - you choose). You can now have separate caller-ids for the external versus the internal side of a call.
    • Attributes substitution. You can now use call attributes in caller-id’s, caller presentation and logging code.
    • Sortable campaign runs. In the Live page, you can now decide the sort order of campaigns and runs
    • Number generator. The number generator can now create correctly set of numbers to be dialed whatever their prefixes
    • Better security. On all user-created records, you can now see who created them and who modified them last
    • Live dialer status. The dialer box on the main page can be set to refresh automatically

    Plus a large number of fixes, usability tweaks and minor redesigns meant to make the experience smoother and better.

    You can try the latest version with the free license included or you can upgrade an existing systems through the yum installer. Get started from our Dialer Installation page. We are sure you will like the new release.

    PS. We’ll be exhibiting WombatDialer and QueueMetrics at the Astricon in Atlanta, booth 33 - come and say hi.

     
  3. WombatDialer @ Astricon 2013

    We’ll be exhibiting at Astricon 2013 in Atlanta - we’ll be demoing QueueMetrics and WombatDialer. If you plan to attend, make sure you pass by and say hi. We have an Astricon page at http://queuemetrics.com/astricon.jsp

    We are also organizing an (informal) meeting of QueueMetrics users and Asterisk call-center people to discuss and share ideas and experience. If you’d like to join us, we have a Facebook group set up to organize the meeting - see http://www.facebook.com/groups/507826572618269/ (you’ll need a Facebook account to log in).

    Looking forward to meeting you in Atlanta!

     
  4. News and User Manual… at last

    We have been working for a while on improving the WombatDialer experience. So in versions 0.5.0 to 0.5.7 we fixed many glitches in the user interface and made the user experience way smoother to follow. We thank the many people who tested WombatDialer and posted error reports so we could improve (you know who you are!).

    WombatDialer has been in production use in three medium sites for a couple of months now (adding to our initial pilot site), having 50 to 100 agents each, and has been exensively used as a robodialer and a power dialer. So we expect it to be essentially stable and usable. No major issues have been found in the dialer itself so far. We welcome all comments and suggestions.

    As an added benefit, we now have an initial draft of the User Manual online - it should be enough to document the basic concepts and the APIs in a systematic fashion. You can find it in HTML or PDF formats on the manuals page.

    We had a lot of good feedback and suggestions at the Astricon 2012, so stay tuned!